ecobee

Alexa is saying “Sorry, device (name of ecobee) is not responding”. What do I do?

If Alexa says your ecobee device is not responding, it usually means your ecobee has lost connection to Wi-Fi. If the device in question is a room sensor, it usually means the sensor has lost communication with the thermsotat it is paired to.

 

If Alexa says your ecobee thermostat is not responding:

To view your ecobee’s Wi-Fi status, tap the QUICK CHANGES quickchanges.pngmenu button in the bottom right corner of the thermostat, and look at the top right corner of the thermostat screen to view the Connectivity icon.

connectivity.png

If your ecobee is not connected to Wi-Fi or ecobee.com, please click the following link for troubleshooting Wi-Fi/connectivity issues:
https://support.ecobee.com/hc/en-us/articles/115006077707-My-ecobee4-is-not-connected-to-Wi-Fi-What-could-be-the-reason-

 

If Alexa says your room sensor is not responding:

If Alexa says “Sorry, (room sensor name) is not responding,” this usually means the ecobee is having trouble communicating with your room sensor.

To verify your room sensor’s connection status, tap MAIN MENU > SENSORS on the ecobee, mobile app, or web portal.

If your sensor says N/A underneath it and does not list the temperature, this means the sensor has lost connection to your ecobee. This usually indicates one or more of the following:

  • The battery needs to be replaced
  • The room sensor is too far away from the ecobee thermostat it is paired to (sensors have a maximum range of 45 feet)
  • There is interference from other devices such as baby monitors or cellphones communicating on the 915MHz frequency

Please click the following link for troubleshooting room sensor connectivity issues:
https://support.ecobee.com/hc/en-us/articles/115006210108-Help-My-sensors-are-showing-N-A-for-temperature-and-occupancy-

 

NOTE: If you delete and then re-pair your room sensor to restore connectivity, you may also need to allow Alexa to re-discover your newly re-paired sensor.

This can be done through either the Alexa app or on the Alexa website:

On the Alexa app:

1) Tap the Main Menu icon in the top left

2) Tap “Smart Home”

3) Tap “Add Device”

Alexa will then discover any newly-connected devices. This process usually takes 20 seconds.

 

On the Alexa website:

1) Sign into https://alexa.amazon.com or https://alexa.amazon.ca

2) Click “Smart Home” on the left-hand side of the screen

3) Click “Devices”

4) Click the “Discover” button

Alexa will then discover any newly-connected devices. This process usually takes 20 seconds.

 

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