If I buy from a different retailer, what is the warranty for the product?

All ecobee products come with a 3-year warranty, no matter where it was purchased within North America. If your ecobee was purchased by a professional contractor, it comes with 2 additional years (a total of 5 years). Our warranty is only available to ecobee's purchased and installed within North America. Any purchases or installations outside of the North America region, don't apply.

Finding the right technician for the right price can be hard. That’s why we’ve got our own database of ecobee-preferred technicians. Find out more.

Was this article helpful?

Have more questions? Submit a request