Help! My remote sensors won’t pair with my ecobee.

If your room sensors aren’t detecting your ecobee, try the following steps.

 

  1. Remove the battery from the room sensor.
  2. Re-insert the battery upside down.
  3. Wait for five minutes, then remove the upside-down battery.
  4. Re-insert the battery right side up.

 

Your ecobee should be able to detect the sensor and walk you through the pairing process. If not, please contact our support team.