Help! My sensors aren’t communicating with my thermostat.

 This happens when your sensors aren't close enough to your thermostat to communicate, or if your sensors aren't communicating with your thermostat. To re-establish the connection, move your sensors closer to your thermostat, or try the following steps:

  1. Remove back cover from the sensor.
  2. Remove the battery.
  3. Wait for 2 minutes.
  4. Reinsert the battery.
  5. Wait for 5 minutes.
  6. Check whether the temperature/occupancy data has been updated.