Retrieving Your Password

Q: My apologies, but I have misplaced my login details. Would you be able to advise me on how to reset my password

A: To re-acquire password, go to www.ecobee.com, click on the LOGIN button at the top right-hand side of the page, click FORGOT PASSWORD and enter the email address you registered your thermostat with. A new temporary password will be sent to your inbox.