ecobee

Connecting your ecobee thermostat to Wi-Fi and configuring Wi-Fi settings

 

The Wi-Fi connection process is normally completed during initial installation by following the on-screen prompts.

If you skipped this step, or if your home network settings have changed, you can adjust your network settings by going to MAIN MENU > SETTINGS > WI-FI > NETWORK on your ecobee thermostat’s screen. This menu is only accessible on the ecobee thermostat itself, not the mobile app or Web Portal.

 

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Connecting to Wi-Fi:

On the thermostat:

Go to MAIN MENU > SETTINGS > WI-FI > NETWORK. If the “Wi-Fi Radio” option says “Disabled,” tap it and change it to “Enabled”

1) Tap “Select Wi-Fi Network” and then tap “Next” in the bottom right

2) Select your wireless network name (SSID) from the list and then tap “Next”

3) Enter your wireless network password and then tap “Connect”

       

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The ecobee thermostat will now connect to your Wi-Fi network and will display a “Successfully connected to ecobee.com” message upon completion. Tap “OK” in the bottom right corner.

 

Connecting to Wi-Fi using an iOS device:

Before you begin, ensure your iOS device is connected to the same 2.4GHz network you wish to connect your ecobee thermostat to.

 

On the thermostat’s screen:

1) Go to MAIN MENU > SETTINGS > WI-FI > NETWORK. If the “Wi-Fi Radio” option says “Disabled”, tap it and change it to “Enabled”

2) Tap “Use iPhone, iPad, or iPod” and then tap “Next” in the bottom right

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Next, on your iOS device:

1) Select “Settings” and then “Wi-Fi”

2) Ensure your iOS device is connected to Wi-Fi by looking for a checkmark next to your network name under the “Wi-Fi” section of the screen. If it is not, tap the name of your network under the “Choose a Network” section to connect your iOS device to that network

3) On the bottom of the Wi-Fi screen, under “Set Up New Device”, look for the serial number and model of your thermostat and tap it

4) Tap “Next” in the top right corner

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The ecobee thermostat will now connect to your Wi-Fi network and will display a “Successfully connected to ecobee.com” message upon completion. Tap “OK” in the bottom right corner on the ecobee thermostat screen.

 

Manually configuring Wi-Fi settings:

You can also manually configure your ecobee thermostat's network settings. This is useful if you want to set a static IP address for your ecobee thermostat or set it to the static channel your router is broadcasting on. It can also be used to connect to a hidden SSID if your home network is set up to not broadcast its SSID to nearby devices.

 

On the thermostat:

1) Go to MAIN MENU > SETTINGS > WI-FI > NETWORK. If the “Wi-Fi Radio” option says “Disabled”, tap it and change it to “Enabled”

2) Tap “Select Wi-Fi Network” and then tap “Next” in the bottom right

3) Select “My network is not visible” or “Enter manually” from the list of SSIDs, then tap Next

 

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You’ll now be on the Manual Entry menu. Depending on your firmware version, you’ll either see a list of options (“Connect to IP using”, “SSID”, “Encryption”, “Channel”) or you’ll be prompted to enter each of these parameters in order.

Connect to IP using: Set either “DHCP (Automatic)” or “Static (Manual)”. DHCP is the recommended setting, as it automatically sets your IP address, Default Gateway, Subnet Mask, and DNS Server addresses. If “Static (Manual)” is selected, you’ll have to manually enter the IP address, Gateway, Subnet Mask, Primary DNS, and Secondary DNS. If any of these are entered incorrectly or are invalid, your ecobee thermostat may have issues connecting to your router or our server.

SSID: Manually enter your network’s SSID (name). SSIDs are case sensitive, so ensure all capital and lowercase letters are entered in their correct cases. Ensure there are no special characters such as apostrophes in your SSID, as the ecobee thermostat may not be able to connect to an SSID with special characters.

Encryption: Set your router’s encryption type. WPA2 encryption is recommended for ecobee thermostat to ensure optimal connectivity. If your home network is not using WPA2 encryption, it is recommended you change your router’s encryption settings to WPA2 to ensure a steady, secure connection.

Password: Enter your network’s password. Passwords are case sensitive.

Channel: Set the channel your router is broadcasting on. If your router is set to automatically change channels, set this to Auto. If your router is set to broadcast on a fixed channel, such as 6 or 11, make sure you set the ecobee thermostat to the same channel.

ecobee recommends keeping this to Auto, and making any channel adjustments at your router.

 

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