Check Smart Thermostat Software: To use Smart Plugs, your Smart Thermostat needs to be running software version 18.104.22.1689 or later. Software updates occur automatically when the Smart Thermostat is connected to the Internet. If you are running an earlier software version, contact ecobee customer service (email firstname.lastname@example.org or call 877-932-6233) to receive a free upgrade.
This equipment is sensitive to electrostatic discharge (ESD). Before starting, discharge your body of static electricity by touching a grounded metal object. Always hold the devices by their edges and do not touch any of the internal components.
To use Smart Plugs, you need to install a ZigBee HA Module in your Smart Thermostat. You only need one module per thermostat - it can be connected to an unlimited number of Smart Plugs. If you already have installed a ZigBee HA Module, you can skip this step.
- Use a flat-head screwdriver to gently remove the Smart Thermostat faceplate A from the gray backplate attached to the wall. Once removed, lay the Smart Thermostat on a flat surface, with the internal components facing up.
- Insert the plastic stand-off B that comes with the ZigBee Module C into the round hole in the thermostat circuit board, just above the battery.
- Align the connector of the ZigBee Module to the connector on the Smart Thermostat and gently push into place. The stand-off will secure the module and ensure it does not move.
4. Make sure the top of the plastic stand-off snaps through the ZigBee module, as shown in the illustration.
5. Attach the Smart Thermostat back onto the backplate on the wall.
Set Up ZigBee Network
If this is your first Smart Plug you will need to set up a ZigBee Home Automation network with your ecobee Smart Thermostat. You can skip this step if you previously connected any ZigBee devices.