Homekit/Home Hub syncing issues

Getting help with your home hub

If you have issues creating automations or controlling your HomeKit accessories when you're not home, follow these steps:

 1.      Make sure that your Apple TV or iPad is:


2.      Make sure that you can control your accessories in the Home app on your iOS device. Open the Home app and turn on a light or change the temperature.


3.      Make sure that your device is set up as a home hub:

  • On your Apple TV, go to Settings > Accounts > iCloud and make sure that your Apple TV shows HomeKit as Connected. If you don’t see HomeKit, then your Apple TV isn't connected as a home hub.
  • On your iPad, go to Settings > Home and make sure that Use this iPad as a Home Hub is turned on.


4.      Restart your Apple TViPad, and iPhone.


 5.      Wait a few minutes. If you still need help, sign out of iCloud on your Apple TV, then sign back in. Go to Settings > Accounts > iCloud.


If you have an Apple TV (3rd generation)*, you can control your HomeKit accessories in the Home app while you’re away from your home. To change user permissions, create automations, or stream HomeKit-enabled cameras remotely, you need an Apple TV (4th generation). If you add an Apple TV (4th generation) to a home that has an Apple TV (3rd generation) set up, the Apple TV (3rd generation) will stop being used for HomeKit remote access.