Help! I'm stuck! The wires from my old switch don't match whats in the the installation manual

You need line, load, neutral and ground wires to successfully install your ecobee Switch+. Please watch the video below to double check, and if you're still not sure, contact an electrician to complete the installation or give our support team a call and we will be happy to help.



It is possible that the wires in your electrical box are a different color than what's shown in the user manual. In the US and Canada the electrical code allows for the following wire colors to be used for line, load, neutral and ground wires. If your electrical box has these colored wires, you can connect them to the corresponding wires of your ecobee Switch+.


ecobee support: 

1.877.932.6233 (Toll free)

1.647.428.2220 (International)

email us:

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