We can definitely help. Start by rebooting your Switch+:
- Press and hold the main button for 5 seconds
- Wait for the voice prompt to say "Restart device."
- Press the main button again
Your Switch+ should then restart and be back to normal. If that didn’t do the trick, try a hardware reboot:
- Press and hold the main button and the mute button for 7 seconds
- You will see a quick flack of a green light when its rebooted.
- Give your Switch+ a minute to come back online
If you're still experiencing problems, please contact ecobee support:
1.877.932.6233 (Toll free)
email us: firstname.lastname@example.org