ecobee

Help! My ecobee Switch+ isn’t connecting to WiFi

You'll first want to check and see if your Switch+ is connected to your home network as well as the ecobee servers.

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Press and hold the mute button on the top of your Switch+ for seven seconds to launch the network diagnosis. The voice prompt will indicate whether or not your Switch+ is connected to your Wi-Fi router and the ecobee servers.

 

If your Switch+ isn't connected:

 

Try restarting your Switch+

Hold the main button down for about five seconds to initiate the configuration menu. The voice prompt will read through the different options available—wait for "restart device" and then click once on the main button to restart your Switch+.

Once your Switch+ has restarted, launch the network diagnostic again to see if the Wi-Fi connection has been restored. 

 

Try resetting the Wi-Fi configuration

Hold the main button down for about five seconds to initiate the configuration menu. The voice prompt will read through the different options available—wait for "forget Wi-Fi network" and then click once on the main button to forget your current network. 

To reconfigure your network, you'll need to re-register your Switch+

Once you've re-registered and reconnected to Wi-Fi, launch the network diagnostic again to see if the Wi-Fi connection has been restored. 

 

Try resetting to factory settings

Hold the main button down for about five seconds to initiate the configuration menu. The voice prompt will read through the different options available—wait for "reset to factory settings" and then click once on the main button to reset your Switch+. 

Once your Switch+ has been reset, complete registration once again to reconnect to Wi-Fi.

 

If your Switch+ is connected:

 

If the voice prompt tells you that your Switch+ is connected or if you're still having trouble connecting after resetting and re-registering, there may be an issue with your network connection that needs to be addressed.

Here are a few things to consider:

Distance: The greater the distance between devices, the worse the signal. Try moving your router closer to your ecobee Switch+ if possible or consider purchasing a Wi-Fi range extender. 

Obstructions: Sometimes the Wi-Fi signal gets reflected, refracted or absorbed by common objects in your home, including cabinets, mirrors or glass, metal objects, even thick walls. See if you can clear the obstruction, or simply move your router closer to your Switch+.

Wireless Interferences: In some cases, your signal could be interfered by neighbouring wireless networks, microwave ovens, Bluetooth® devices or baby monitors. To solve this, change the channel and SSID on your router. Try channels 1, 6, 9 or 11 (they're non-overlapping channels).

Outdated firmware on your router: When was the last time you upgraded your router's firmware? Or your router? Try upgrading the firmware of your router and see if it improves your signal.

Power interruptions: If you're unable to find a wireless signal after a power outage, you may need to power-cycle your router. To do this, unplug your router, wait 10 seconds and plug it back in again. If this doesn't solve the problem, you may need to reset your router and wait for it to boot up again.

 

We also recommend running a speed test on your Wi-Fi network. If you find that your network speed is low, try contacting your ISP and have them assist with speeding up your network.

 

If you're still experiencing problems, please contact ecobee support: 

1.877.932.6233 (Toll-free)

1.647.428.2220 (International)

email us: support@ecobee.com 

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