ecobee

Help! my ecobee Switch+ is failing to register

Sometimes it helps to factory reset the device. Follow these steps to ensure your Switch+ is ready for setup:

  1. Press and hold the main button for 5 seconds
  2. Wait for the voice prompt to say "Reset to factory settings."
  3. Press the main button again
  4. Wait for the amber light to illuminate (about 30 seconds)
  5. Retry registration using the ecobee app.

If you're still experiencing problems, please contact ecobee support: 

1.877.932.6233 (Toll free)

1.647.428.2220 (International)

email us: support@ecobee.com

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