Sometimes it helps to factory reset the device. Follow these steps to ensure your Switch+ is ready for setup:
- Press and hold the main button for 5 seconds
- Wait for the voice prompt to say "Reset to factory settings."
- Press the main button again
- Wait for the amber light to illuminate (about 30 seconds)
- Retry registration using the ecobee app.
If you're still experiencing problems, please contact ecobee support:
1.877.932.6233 (Toll free)
email us: firstname.lastname@example.org