You can add more or reduce the number of subscriptions you have in SmartBuildings at anytime.
To do so simply to go to your Account Dropdown > Subscriptions > Select your Subscription > Edit Subscription > Change your Quantity > Update your Subscription
Prorated: If you add more subscriptions, you charged for the number of seats increased for the prorated amount for the remainder of your current term.
Credits: When you reduce your subscriptions, your account will receive a credit for the prorated amount for the remainder of your current term.
At renewal time, you will renew for the current number of thermostats in your account, and any credits on your account will apply towards your renewal.
For more information, contact our specialists at 1-888-562-1058 or SmartBuildings@ecobee.com