ecobee

How do I move thermostats from my consumer or EMS portal to SmartBuildings?

If you own a residential model and are using the consumer portal: 

(Residential models include: Smart, Smart Si, ecobee3, ecobee3 lite, ecobee4) 

  1. Log into your residential account at https://www.ecobee.com/home/ecobeeLogin.jsp
  2. Click in the top right corner on the menu icon
  3. Click “My Account”
    On the left menu choose “Unregister Thermostat”
  4. Select the thermostats to remove with checkboxes
  5. Click “Unregister” button in the bottom right corner
  6. This won’t affect any of the settings of the thermostat
  7. Log into your new SmartBuildings account and ADD THERMOSTATS their serial numbers (found on the box, or on the thermostat interface under the About section) 

If you own a commercial model and are using the EMS portal 

(Commercial models include the EMS and EMS Si)  

  1. Log into your EMS account at https://www.ecobee.com/home/ecobeeLogin.jsp
  2. Select the folder where your thermostat is stored. To unregister any thermostat, click remove on your desired thermostat. This will remove the thermostat from that folder and move it to the unassigned folder. 
  3. Go your Unassigned folder, and click remove again to remove it from the portal. 
  4. This won’t affect any of the settings of the thermostat
  5. Log into your new SmartBuildings account and ADD THERMOSTATS their serial numbers (found on the box, or on the thermostat interface under the About section)

 

For more information, contact our specialists at 1-888-562-1058 or SmartBuildings@ecobee.com

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