ecobee

Using Alexa voice commands with ecobee

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ecobee thermostats are more than just a smart thermostat - and all you have to do is ask.

This FAQ page is a great starting place for your Alexa-related questions. Unsure which ecobee devices have built-in Alexa? Not sure what skills are? Alexa not responding? Keep reading to find out!

For a full list of Alexa commands you can use with your ecobee device, please take a look at this in-depth article.

For our article concerning Alexa Communication (calling, messaging, etc.) with SmartThermostat with voice control, please read this article here.

If you are looking to troubleshoot Alexa issues (for example if you are getting a "Sorry, I need a minute" response) then head over to the Troubleshooting Alexa page.

This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI.

 

Communication 

The following ecobee products have built-in Alexa:

ecobee4

SmartThermostat with Voice Control

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Yes! The ecobee4 and the SmartThermostat with Voice Control are built-in Alexa devices, while the ecobee3 and ecobee3 lite are compatible with your Amazon Echo and Dot devices.

To connect your ecobee device to your Amazon Echo or Dot, follow these steps:

  • Open up your Amazon Alexa app. 
  • Select the 'Devices' icon in the bottom right corner. 
  • Select 'Your Smart Home Skills.'

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  • At the bottom of the screen, press 'Enable Smart Home Skills.' 

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  • Tap the magnifying glass icon in the top right corner of the screen and type in ecobee. 
  • You will see two options - 'ecobee plus' and 'ecobee.' We want to enable both. Select them one at a time and then tap 'Enable to Use.' 

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  • A link account window will pop up. Sign in with your ecobee account credentials.  
  • Select Accept under the Authorize App screen. 
  • Your ecobee account is now successfully linked to your Smart Home! 

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  • Select Discover Devices or say "Alexa, discover devices" to discover your ecobee thermostat.

At this point in time, ecobee devices with built-in Alexa only support the "Alexa" wake word. We will let you know if this changes in the future!

 

 

Linking ecobee and Alexa

Enabling Alexa on your ecobee4 and SmartThermostat with Voice Control involves linking your Amazon account to your ecobee account either through the ecobee app or through the ecobee.com Web Portal.

Before proceeding, ensure you have the following:

  • An ecobee4 or SmartThermostat with Voice Control that's registered and connected to Wi-Fi.
  • An Amazon account. If you don't have an Amazon account, you can create one for free on Amazon's website.
  • The ecobee app, or access to ecobee.com through your web browser.

Enabling through the app:

  • Select the device you will be enabling Alexa on.
  • Select the microphone icon in the bottom left corner.
  • Tap the green 'Sign in with Amazon' button.
  • Enter your Amazon account email and password.
  • Press 'Allow' so your ecobee4 or SmartThermostat with Voice Control can access Alexa Voice Service.

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  • While near the thermostat, say "Alexa, discover devices." If you are not at the thermostat location currently, you can do this step later.
  • Tap 'Done' and that's it! Congratulations - you're all linked up!

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Enabling through the web portal:

  • Log in to the web portal via ecobee.com with your registered username and password.
  • Click the tile that says Alexa Voice Control: Unlinked.

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  • Click Next.
  • You’ll be prompted to sign in to your Amazon account to allow permission to link your Amazon and ecobee accounts.
  • Click Done. Congratulations - you're all linked up!
  • NOTE: You'll need to "Discover Devices" for Alexa to recognize your ecobee4. To discover devices, say "Alexa, discover devices" to your ecobee4's speaker. If you are not near your thermostat at the time, you can always complete this step later.

 

Using your Alexa Device

This icon indicates that there are notifications from Alexa on your Amazon Alexa account. To listen to your notifications, say "Alexa, what did I miss?" or "Alexa, read my notifications."

To clear your notifications and remove the blue bubble icon from your screen, say "Alexa, clear my notifications," or "Alexa, delete all of my notifications."

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Your ecobee4 and SmartThermostat with Voice Control use far-field voice technology. This means that you can talk to your thermostat from anywhere in the room and Alexa will understand you. It's natural and intuitive - and we actually recommend being further than one foot away from your Alexa device for the best voice recognition and understanding.

They do not need to be on the same Wi-Fi network, but they would both have to be connected to Wi-Fi. You can even ask Alexa to adjust the temperature in a different location (such as a country house) if you have a registered ecobee there!
To configure your device settings, simply open the Alexa app, then select Settings from the Menu. Under “Device Settings” select your ecobee4 or SmartThermostat Voice Control.

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From there you can change your ecobee’s location, select the region, time zone and the measurement units.
Alexa comes with a pretty broad skill set already and is ready to help out if you have any questions on subjects such as meteorology, current events, trivia, and even how to perfectly poach an egg. However, by enabling skills, Alexa can learn even more abilities - such as learning to communicate with other smart home devices, like your ecobee!

Once the ecobee and ecobee plus skill trees are enabled, Alexa can connect with your thermostat and you will now be able to control your ecobee completely through voice controls, allowing for a hands-free experience!

 

Basic Troubleshooting

If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 and/ or SmartThermostat's home screen. To do this, tap the microphone icon on the bottom left of the home screen, and then tap on the “Push To Talk” icon. After, you’ll see the blue light pipe glow. Ask your question, and Alexa should respond.

You may also want to try moving closer to your ecobee and make sure you’re saying “Alexa” clearly.

If you ever find that you’re unable to wake Alexa with your voice, you can still use voice commands using the “Push to Talk” button on your ecobee4 and and SmartThermostat. On your thermostat, tap the microphone icon, and then tap the “Push to Talk” icon. Once tapped, you’ll see the blue LED light up. Now go ahead and ask your question, and Alexa should respond.
This is Alexa letting you know that you have a notification. To get rid of the flashing green light, you will just want to say "Alexa, what did I miss?" to your ecobee thermostat.
Unfortunately, “My ecobee” is difficult for Alexa to understand. Knowing this, we’ve made sure that the ecobee skill automatically converts Alexa’s understanding of “My ecobee” to just “ecobee”. Try saying, “Alexa, set ecobee to [number] degrees” and Alexa will now understand.
If you want your ecobee4 and SmartThermostat to stop listening to you, you can turn off the built-in microphone and activate Privacy Mode by tapping the microphone icon on your thermostat.

From there, just select “Microphone OFF.

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You can unlink and remove Amazon Alexa through both the ecobee mobile app or the web portal. Login to to your preferred navigation and follow the steps below.

Unlinking from the app:

Under your Home, select the device you will be unlinking from Alexa. Tap the microphone icon in the bottom right corner of the screen. Once on the Audio screen, select the 'Unlink Alexa' option at the bottom. Confirm this by selecting 'Unlink' in the pop-up.

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Unlinking from the web portal:

Login to the ecobee web portal and select the Alexa Voice Control tile

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On the left side of the Alexa Voice Control Menu, select 'Unlink Alexa.' Then confirm by pressing the button in the bottom right to unlink the accounts.

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