Please keep in mind that installing the Switch+ means handling high-voltage wiring. Always make sure that your power is off before commencing the installation. If you are unsure of how to proceed at any point, we recommend contacting an electrician to come and continue the install.
What's included in the ecobee Switch+ box?
You will find the following inside the ecobee Switch+ box:
- ecobee Switch+
- ecobee wallplate
- Installation documents
- 2 screws
- 4 Wire Nuts (Marrettes)
What tools will I need to install my ecobee Switch+?
You will need:
- Philips head #2 screwdriver
- Flat head screwdriver
- Pliers (optional)
What's a wire nut and how do I use them?
Wire nuts (sometimes called Marrettes or Wire connectors) are UL listed fasteners used to make a tight connection between two or more electrical wires in an electrical box. Made of flame-retardant materials, wire connectors prevent wires from contacting exposed metal surfaces, which could cause a dangerous fault or short circuit.
ecobee Switch+ comes with 4 wire connectors in the box. To use them hold the wires you’re connecting parallel to one another so that the ends are aligned. Holding the wires together and parallel, insert them into a wire nut. Twist the wire nut clockwise until secure. Double-check by tugging on the wires gently. If they separate or shift inside the nut, realign the wires and replace the wire nut. Twist the wire nut clockwise until the wires are secure.
Do I need to contact an electrician to install my Switch+?
We think that most homeowners can handle installing ecobee Switch+ on their own, however installing this product does involve handling high voltage wiring. If you are unsure about handling electrical wiring, or feel uncomfortable at all, please don't hesitate to consult a qualified electrician. We can help you find one in your area.
If you do feel comfortable installing ecobee Switch+ yourself, watch the video below for instructions, or follow the step-by-step guide on the ecobee app.
Can I install my Switch+ in a multi-gang location?
Yes, you can install your ecobee Switch+ in a multi-gang location as long as you have all the required wires in the electrical box. Instead of using the wall plate that comes in the box with your Switch+, you can simply use your existing multi-gang wall plate once the Switch+ is installed.
Length: 106 mm
Width: 45 mm
Depth: 50 mm
Wall plate measurements:
Length: 119 mm
Width: 75 mm
Depth: 7 mm
I have multiple neutral wires. What do I do?
In a lot of electrical boxes, neutral wires will come in pairs. Don't worry, you can just connect the neutral wire from your ecobee Switch+ to both neutral wires found in the electrical box. Use a wire nut (marrette) provided in the ecobee Switch+ box or use the wire nut the neutral wires were already connected to.
I have multiple line or load wires. What do I do?
If you have a line, load, neutral and ground wire, you should be able to install your ecobee Switch+. We suggest that you connect ground to ground and neutral to neutral first, and then connect your load and line wires to the Switch+, the same way that they were connected to your old switch. Your connection might look something like this:
Old Switch Wiring:
ecobee Switch + Wiring:
If this doesn't match your wiring, please contact an electrician to complete your install or give ecobee support a call, we will be happy to help.
What do I do if I don't see a ground wire in my electrical box?
Don't worry, if you don't see a ground wire you might be able to re-purpose the screw on the back of your electrical box to ground your ecobee Switch+. Follow the instructions in this video if that's the case:
Help! My wires are different than what I see in my installation manual. What do I do?
There's a chance that the wires in your electrical box are a different color than what's shown in the user manual. In the US and Canada, the electrical code allows for the following wire colors to be used for line, load, neutral and ground wires. If your electrical box has these colored wires, then you can connect them to the corresponding wires of your ecobee Switch+:
Load wire to Switch wire
Line wire to Switch wire
Neutral wire to Neutral wire
Ground wire to Ground wire
If the colors in your electrical box are different from the ones listed above, you will need to consult with a certified electrician before making any changes at this location.