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Frequently Asked Questions

General Questions

What is the SmartSensor for doors and windows?

SmartSensors for doors and windows are first and foremost sensors that can detect when and whether your doors or windows are open or closed.

The SmartSensor for doors and windows works in tandem with ecobee Haven to bring you relevant information about the current state of your home.

 

How can I use them in my home?

SmartSensors for doors and windows can be used alongside ecobee Haven to provide peace of mind that your home is secure.

With a subscription, ecobee Haven will use the contact sensor and occupancy sensor of the SmartSensor for doors and windows to notify you of any motion or door/window open/close events in your home.

 

Where can I install them in my home?

The SmartSensor for doors and windows can be installed on single, double, or sliding doors; as well as vertical hinging, horizontal hinging, vertical sliding, horizontal sliding, or casement windows.

 

Does the SmartSensor for doors and windows operate the same way as SmartSensor?

The SmartSensor for doors and windows operates similarly to SmartSensor using the same long-range 915MHz sub-gig RF as SmartSensor, but with improved antenna performance.

SmartSensor for doors and windows uses the same technology to reliably detect occupancy as you've come to enjoy in the SmartSensor.

SmartSensor for doors and windows uses a newly available hall effect sensor technology to provide you with dependable door/window open/close status with a worry free battery life of up to 3 years.

 

SmartSensor vs SmartSensor for doors and windows feature comparison

SmartSensor for doors and windows is designed to provide you with information regarding the current open/close status of your doors and windows. SmartSensor for doors and windows works alongside the ecobee Haven  to provide activity notification for motion events as well as door/window open/close events.

SmartSensor can also work alongside ecobee Haven to provide you with notifications if there is motion in your home.

SmartSensor is different than SmartSensor for doors and windows because it is designed with home comfort, temperature sensing, and HVAC occupancy in mind.

 

What batteries are SmartSensor for doors and windows compatible with?

SmartSensor for doors and windows is only compatible with CR2477 batteries.

 

Technical Specs

  • Dimensions (W x H x D): 
    • Magnet: W = 16mm, H=33mm, D=12mm​
    • Body: W=29mm, H=60mm, D=21mm​
    • Whole Box: W=85mm, H=120mm, D=46mm
  • Weight:
    • Magnet: 10g
    • Body: 29g
    • Whole Box: 186g
  • Battery Life: 3 years (CR2477)
  • Motion Detection: Yes
  • Range from Hub: 60 feet
  • Contact Sensor Detection Range: ¾ inch to 1 ¼ inches from magnet​
  • Connectivity: 915 MHz RF​
  • Operation Requirements: ecobee thermostat, ecobee SmartCamera​
  • Operation Temperature: 32°F—104°F (0°C—40°C)​
  • Warranty: 3 years​

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