If you received a “Reset ecobee account password” email, this means a request has been made to reset your ecobee account password.
If you initiated this request, please follow the link in the email and complete the steps to reset your password. You’ll receive a confirmation email when your password has been officially reset.
If you did not initiate this request, you can disregard the email. This does not mean someone has gained access to your ecobee account. If you want to increase security, we recommend setting up Two-factor Authentication.