When creating an account, I get an error that says my password or email is invalid. What does this mean?

A valid email address needs to meet the following requirements:

  • The email needs to follow a valid format -
  • The email needs to be unique, and not already associated with an existing ecobee account.

A valid password needs to meet the following requirements:

  • Minimum of 8 characters. We recommend at least one is a special character.
  • No inclusion of your name, or email address
  • No common words (e.g. “password” is not an invalid account password). To see a list of the most common passwords that are invalid, please click here.
  • No repetition of the previous five passwords

If you receive an invalid ecobee account password or email message, please check to confirm the above requirements are met.

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