Keen Home FAQs

This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI.


If I have an ecobee smart thermostat, do I still need the Smart Bridge?

Yes, the Keen Home Smart Bridge is needed to integrate your Keen Smart Vents with your ecobee.


Do I need extra ecobee Room Sensors?

It depends on the amount of control needed to meet your comfort. You need one Room Sensor for every room where you have Smart Vents. Rooms that do not have sensors cannot use the Temperature Limit feature with Keen Smart Vents.


Do Smart Vents replace my ecobee Room Sensors?

No, Keen Smart Vents and ecobee Room Sensors work together. Smart Vents detect HVAC duct temperature, which is used to understand HVAC state and safety. ecobee Room Sensors detect room temperature in relation to wherever they are mounted. 


Do Smart Vents “call for heat or AC” to specific rooms?

No. The main difference between Keen Home's Temperature Limit and a traditional thermostat zone is Temperature Limit will not “call for heat.”

The Temperature Limit is the maximum temperature allowed for the room before your Smart Vents close to prevent overshooting the target temperature.


Should I use the ecobee app or the Keen Home app to control this integration?

Use the Keen Home app to manage the ecobee integration.


Can it support multiple thermostats?

Yes, with the ecobee integration you can add multiple ecobee thermostats. The Keen Home App supports an additional “not connected” thermostat zone as well. 

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