Alexa is saying “Sorry, device [name of ecobee] is not responding”. What do I do?

This is most likely happening because your ecobee is not connected to wi-fi or your ecobee mobile app.

To check your ecobee’s wi-fi connection, from your ecobee select Menu > Settings > Wi-Fi > Wi-Fi Enabled > Network.

If so, log in to the ecobee app and ensure your thermostat is connected.