ecobee

Alexa is saying “Sorry, I could not find any devices or groups named (your thermostat’s name) in your account.”

If Alexa can’t find your ecobee, it’s possible that either Alexa is having trouble identifying your thermostat by name, or Alexa has not yet discovered and recognized your thermostat as a Smart Home device.

If Alexa can’t identify your ecobee device by name:

Please ensure that the name of your ecobee device is easy for Alexa to understand. For best results, try and follow these naming conventions:

  • Avoid using any special characters in your thermostat’s name (hyphens, ! or ?, @,$)
  • Avoid using numbers in place of letters, or vice versa (i.e: “ec0b33” in place of “ecobee”)
  • Try to keep the thermostat’s name to a reasonable length
  • Choose a name that is descriptive of your ecobee
  • Choose a name that is easy to remember and pronounce
  • Choose a name that is distinct and different from any other Alexa controlled devices. For example, if your ecobee thermostat is named "Living Room", ensure you have no other Smart Home devices named "Living Room" discovered by Alexa
  • Ensure the name of your device matches the name listed under Alexa's Smart Home Devices list in your Alexa account

 

Renaming an ecobee thermostat:

To rename your ecobee thermostat, go to MAIN MENU > SETTINGS > PREFERENCES > THERMOSTAT NAME on the thermostat, or login to https://www.ecobee.com and then click SETTINGS, then PREFERENCES.

Renaming an ecobee room sensor:

To rename an ecobee room sensor, go to MAIN MENU > SENSORS, tap the sensor, then tap RENAME. This can be done on the thermostat, the app, or the web portal.

Renaming an ecobee Switch+:

To rename an ecobee Switch+, open up the ecobee app,  tap "Switches" in the bottom right corner of "My Devices," then tap the Switch+ you wish to rename, tap the MAIN MENU icon in the bottom left, then tap "Device Info" and finally "Device Name."

NOTE: If you rename an ecobee device, you may also need to have Alexa rediscover it in order to recognize the new name.

1) Open the Alexa app

2) Tap the Home icon in the bottom left

3) Tap the Main Menu icon in the top left

4) Tap "Smart Home"

5) Tap "Add Device." Once discovery is completed, Alexa should see the newly-assigned name of your device 

 

Ensure Alexa has discovered your device:

If you have recently added a new ecobee thermostat or Switch+ to your ecobee account, or have recently paired a room sensor, you may have to allow Alexa to discover it before Alexa will recognize it.

On the Alexa app:

1) Tap the Main Menu icon in the top left

2) Tap “Smart Home.” This will display a list of all connected smart home devices, including ecobee thermostats, room sensors, and light switches, along with their names

3) Tap “Add Device”

Alexa will then discover any newly-connected devices. This process usually takes 20 seconds.

On the Alexa website:

1) Sign into https://alexa.amazon.com or https://alexa.amazon.ca

2) Click “Smart Home” on the left-hand side of the screen

3) Click “Devices.” This will display a list of all connected smart home devices, including ecobee thermostats, room sensors, and light switches, along with their names

4) Click the “Discover” button

Alexa will then discover any newly-connected devices. This process usually takes 20 seconds.

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