You can have peace of mind about remembering filter changes, furnace maintenance, or servicing your system because your ecobee has you covered! When an alert is generated, it will appear on the screen of your ecobee and you'll also receive an email notifying you.
Reminders let you know if you need to service your heating and cooling system and when to perform periodic maintenance.
Alerts let you know if your heating and cooling equipment isn’t performing as it should.
To view your Reminders and Alerts on your thermostat or mobile app, select Reminders & Alerts from the Main Menu. On the web portal, select the Reminders & Alerts tile.
How to configure Reminders & Alerts
You can view and configure your Reminders and Alerts on your thermostat or mobile app by selecting Reminders & Alerts from the Main Menu or on the web portal under the Reminders & Alerts tile.
Here are the different Reminders and Alerts you can enable, disable and configure on your thermostat, mobile app, or from the web portal by selecting Preferences:
HVAC Service: The HVAC Service (maintenance) reminder generates an alert telling when regularly scheduled maintenance is required. This alert, along with technician contact information can be displayed on the screen and viewed in the web portal. We will send a reminder to the email you provided upon registration.
You can set the Last Service date, turn the Reminder On or Off, and to set the Frequency of the maintenance interval in months.
Furnace Filter: This will create an alert for cleaning or changing your furnace filter. You can set the Last Filter Change date, turn the Reminder On or Off, and set the Frequency of the maintenance interval.
UV Lamp: Create a reminder for cleaning or replacing your system’s UV lamp. You can set the Last Lamp Change date, turn the Reminder On or Off, and set the Frequency of the maintenance interval.
Low Temp Alert: To prevent home damage due to freezing you can set a Low Temperature Alert. The low temperature range can be from 35 to 68 °F (1.5 to 20 °C).
High Temp Alert: To prevent home damage due to excessive heat you can set a High Temperature Alert. The high temperature range can be from 60 to 104 °F (15.5 to 40 °C).
Aux Heat Runtime Alert: Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated.
Aux Outdoor Temp Alert: If you have a heat pump with an auxiliary heat configuration, you can configure your ecobee4 to generate an alert if the auxiliary heat is called for when the outdoor temperature exceeds this programmed set point.
Low/High Humidity Alert: Sets the percentage of relative humidity at which your ecobee4 will generate a Low/High Humidity Alert.
Display Alerts on Thermostat: Select ‘No’ if you do not want any of the alerts to be displayed on your thermostat screen. Alerts will continue to be displayed on the web portal and sent via email.
Enable Heating/Cooling Alerts: Select ‘No’ to disable alerts for heat/cool error conditions. If disabled, alerts indicating that the system failed to heat or cool will not be appear in the screen, web portal, or emails.