How do I unregister a thermostat and remove it from my account?

How to unregister an offline thermostat from the app

If your thermostat is no longer online (for example, if you have removed it from the wall and replaced it), you can unregister from the ecobee app by doing the following:

  1. Sign into the ecobee app
  2. Select your Home and then select the Offline thermostat you wish to unregister
  3. At the bottom of the screen, tap REMOVE DEVICE FROM ACCOUNT
    (You may need to tap "Need Help?" first depending on your app version)


How to unregister a thermostat from the Web Portal:

You can also unregister a thermostat from the Web Portal if the app is not an option for you:

  1. Login to to access the Web Portal
  2. Click the menu_icon.PNG icon in the top right corner
  3. Click MY ACCOUNT


How to unregister a thermostat from the thermostat screen:

Alternatively, if the thermostat is still on the wall and powered on, you can unregister the ecobee from the menu

  1. On the thermostat, go to MAIN MENU > SETTINGS > RESET
  3. Tap YES in the bottom right to confirm

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