ecobee

Troubleshooting Switch+

This troubleshooting guide is for non-Alexa related issues. If you need to troubleshoot your Switch+ and Alexa, you can use this article here: Switch+ and Amazon Alexa

Don't worry, there are a few steps you can take to get your Switch+ up and running.

  1. Check the breaker panel and confirm your breaker is powered on.
  2. If it is powered, flip your breaker to the off position.
  3. Unsnap your Switch+ wall plate.
  4. Unmount your ecobee Switch+ and remove the two screws attaching it to the wall box.
  5. Pull out your ecobee Switch+.
  6. Ensure that all wires are properly connected and that wire nuts are firmly in place.
  7. Reverse these steps and reinstall your Switch+.

If you're still experiencing problems, please contact ecobee Support.

Sometimes it helps to factory reset the device. Follow these steps to ensure your Switch+ is ready for setup:

  1. Press and hold the main button for 5 seconds.
  2. Wait for the voice prompt to say "Reset to factory settings."
  3. Press the main button again.
  4. Wait for the amber light to illuminate (about 30 seconds).
  5. Retry registration using the ecobee app.

 

No problem. We recommend factory-resetting the device, ensuring your Switch+ is ready for setup:

  1. Press and hold the main button for 5 seconds.
  2. Wait for the voice prompt to say "Reset to factory settings."
  3. Press the main button again.
  4. Wait for the amber light to illuminate (about 30 seconds).
  5. Retry registration using the ecobee app.

Need to reboot your Switch+? No problem. Follow these steps:

  1. Press and hold the main button for 5 seconds.
  2. Wait for the voice prompt to say "Restart device."
  3. Press the main button again.

Your Switch+ should then restart and be back to normal.

reset_switch_.jpg

If you find yourself needing to reset your ecobee Switch+, simply follow these steps:

  1. Press and hold the main button for 5 seconds
  2. Wait for the voice prompt to say "Reset to factory settings."
  3. Press the main button again

Your Switch+ will then reset to its default factory settings.

factory_reset_switch_.jpg

You'll first want to check and see if your Switch+ is connected to your home network as well as the ecobee servers.

light_bar_switch_.png

Press and hold the mute button on the top of your Switch+ for seven seconds to launch the network diagnosis. The voice prompt will indicate whether or not your Switch+ is connected to your Wi-Fi router and the ecobee servers.

If your Switch+ isn't connected: 

Try restarting your Switch+

Hold the main button down for about five seconds to initiate the configuration menu. The voice prompt will read through the different options available—wait for "restart device" and then click once on the main button to restart your Switch+.

Once your Switch+ has restarted, launch the network diagnostic again to see if the Wi-Fi connection has been restored.

Try resetting the Wi-Fi configuration

Hold the main button down for about five seconds to initiate the configuration menu. The voice prompt will read through the different options available—wait for "forget Wi-Fi network" and then click once on the main button to forget your current network.

To reconfigure your network, you'll need to re-register your Switch+

Once you've re-registered and reconnected to Wi-Fi, launch the network diagnostic again to see if the Wi-Fi connection has been restored.

Try resetting to factory settings

Hold the main button down for about five seconds to initiate the configuration menu. The voice prompt will read through the different options available—wait for "reset to factory settings" and then click once on the main button to reset your Switch+.

Once your Switch+ has been reset, complete registration once again to reconnect to Wi-Fi.

If your Switch+ is connected: 

If the voice prompt tells you that your Switch+ is connected or if you're still having trouble connecting after resetting and re-registering, there may be an issue with your network connection that needs to be addressed.

Here are a few things to consider:

Distance: The greater the distance between devices, the worse the signal. Try moving your router closer to your ecobee Switch+ if possible or consider purchasing a Wi-Fi range extender.

Obstructions: Sometimes the Wi-Fi signal gets reflected, refracted or absorbed by common objects in your home, including cabinets, mirrors or glass, metal objects, even thick walls. See if you can clear the obstruction, or simply move your router closer to your Switch+.

Wireless Interference: In some cases, your signal could be interfered by neighbouring wireless networks, microwave ovens, Bluetooth® devices or baby monitors. To solve this, change the channel and SSID on your router. Try channels 1, 6, 9 or 11 (they're non-overlapping channels).

Outdated firmware on your router: When was the last time you upgraded your router's firmware? Or your router? Try upgrading the firmware of your router and see if it improves your signal.

Power interruptions: If you're unable to find a wireless signal after a power outage, you may need to power-cycle your router. To do this, unplug your router, wait 10 seconds and plug it back in again. If this doesn't solve the problem, you may need to reset your router and wait for it to boot up again.

We also recommend running a speed test on your Wi-Fi network. If you find that your network speed is low, try contacting your ISP and have them assist with speeding up your network.

We can definitely help. Start by rebooting your Switch+:

  1. Press and hold the main button for 5 seconds.
  2. Wait for the voice prompt to say "Restart device."
  3. Press the main button again.

Your Switch+ should then restart and be back to normal. If that didn’t do the trick, try a hardware reboot:

  1. Press and hold the main button and the mute button for 7 seconds.
  2. You will see a quick flack of a green light when its rebooted.
  3. Give your Switch+ a minute to come back online.

If you're still experiencing problems, please contact ecobee support.

Was this article helpful?

Have more questions? Submit a request