ecobee

eco+: Frequently Asked Questions

eco__logo.png

 

 

Every home consumes energy differently. That’s why we created eco+, a suite of new smart features that helps you save on energy by improving your home's energy efficiency, while enhancing your comfort. It supercharges your ecobee thermostat and delivers personalized energy recommendations by looking at things like local weather, home occupancy, and variable electricity rates to shift your home's energy usage accordingly.

eco+ is compatible with the following smart thermostats: ecobee SmartThermostat with voice control, ecobee3 lite, ecobee4, and ecobee3.

eco+ is a free upgrade currently exclusive to SmartThermostat with voice control customers. All other eco+-compatible ecobee smart thermostats will receive a firmware update with eco+ starting in early 2020.

When it's active, the eco+ icon will appear on your smart thermostat’s home screen. Tap the icon for more information on what eco+ is doing to optimize your heating or cooling. 

Once you set up eco+, you will start receiving emails on a monthly basis detailing your energy consumption for the previous month. The emails include how long your system has run for during the last month, the amount of energy savings your ecobee smart thermostat has generated, and how your savings compare with your community. 

Savings are calculated in the same way as HomeIQ savings. For more information on how HomeIQ calculates savings and energy rating click here. 

The eco+ Terms of Service can be found here. 

Yes! You can customize your eco+ experience to best suit your lifestyle. There are five features that make up the eco+ suite: Smart Home & Away, Schedule Assistant, Feels Like, Time of Use,* and Community Energy Savings.* Each feature can be enabled or disabled, giving you full control of your experience.  

* Time of Use and Community Energy Savings are not available in all areas. Availability depends on local utility rate plans and programs. 

No, eco+ will not make any changes to your Comfort Settings.  eco+ will optimize your smart thermostat's performance based on your Comfort Settings, schedule, and your eco+ savings preferences. 

You have total control over your eco+ experience: you can enable it, or disable it for a day, a week, or forever. 

You can also customize your eco+ experience with the slider in the eco+ settings. The impact of the slider on each eco+ feature is described in the below Features section. 

eco+ consists of five features: Smart Home & Away, Schedule Assistant, Feels Like, Time of Use*, and Community Energy Savings*. You can selectively enable or disable each feature, giving you full control of your experience. Keep in mind, disabling eco+ features may impact your overall eco+ savings. 

* Time of Use and Community Energy Savings are not available in all areas. The availability of these features depends on local utility rate plans and utility programs. 

Yes! While Smart Home & Away is now a part of eco+, your Smart Home & Away settings and your entire thermostat experience will remain the same as they were before we introduced eco+. 

 

 

 

Features

 

With Feels Like, eco+ uses both humidity and temperature readings to calculate your home's temperature. In so doing, Feels Like ensures that the temperature you see on the thermostat is the temperature you actually experience. This helps to keep you comfortable when it’s humid and lower your energy bill when it’s dry. 

  

How does it work? First, eco+ averages out humidity data over the past 10 days. It then looks at the current temperature and humidity level to calculate the Feels Like temperature.  

What happens when humidity is high?
When humidity is particularly high compared to the average level over the past few days, any given temperature will feel warmer than it normally would. That’s when
Feels Like kicks in. In summer, Feels Like will cool the home to keep you comfortable. In winter, Feels Like won't heat the house as much as it normally would at the same temperature—for energy savings and improved comfort. 

What happens when humidity is low?
When humidity is significantly lower than the average level over the past few days, any given temperature will feel cooler than it normally would. That’s when Feels Like kicks in. In summer, the thermostat won't cool the home as much as it normally would at the same temperature, helping you save energy and feel the same way you would when humidity levels are normal. In winter, the thermostat will call for heat more often to keep you comfortable. 

Any time the humidity affects the temperature reading on your thermostat by more than 1ºF, the eco+ icon will appear on the screen.  If you disable eco+ for the day, Feels Like will be disabled until midnight.

 blobid1.png blobid2.png

You can enable or disable Feels Like at any time from your eco+ settings. 

  blobid3.png

Notes:  

  • The Feels Like feature lives on the thermostat itself which means that even if the thermostat is offline it will continue to be active.   
  • This feature is not affected by the eco+ comfort preference slider. 

If your electricity rate varies based on the time of day, Time of Use can save you money by intelligently precooling or preheating your home when electricity is less expensive to keep you comfortable, while cooling or heating less when electricity is more costly. By shifting energy usage to times of day when electricity is cheaper and cleaner, Time of Use is having a positive impact on communities and the environment.

The Time of Use feature is only applicable if the price you pay for electricity varies based on the time of day. If this isn't the case and you would like to benefit from the Time of Use feature, please contact your utility provider and request to be switched on to a rate plan with variable electricity pricing.

As part of eco+ enrolment, if your home is in an area where Time of Use rates are in effect, a list of utilities and rate plans will be displayed. Your utility rate plan can be found on your bill or through your utility account details online. As you configure eco+, when entering your utility information, select the information icon in the top right-hand corner to view an example of where your rate plan could be shown on your bill. If you are unsure if you are on a Time of Use rate plan, please contact your utility provider's customer care team.

blobid4.png blobid5.png blobid6.png blobid7.png

Once you've selected and saved a rate plan, Time of Use will be activated in the following 24-hour period. Once activated, during time of use periods (generally during summer or winter), eco+ will preheat or precool your home at times of day when electricity is less expensive. When electricity gets more expensive, a setback will be applied in order to consume less energy. Even if your rate plan includes more than two electricity rates based on time of day, the same logic will apply: precooling or preheating before each increase of price, and a setback during the higher price.  The duration of precooling or preheating is customized to each home based on historical thermal data.

The depth of the precool, preheat or setbacks depends on your eco+ slider preferences. These depths are relative offsets applied on top of the existing setpoint of the home. Here is the current relationship between eco+ slider values and precool, preheat and setback:   

  

 

Level 1 

Level 2 

Level 3 

Level 4 

Level 5 

Precool / Preheat 

0F 

2F 

3F 

4F 

5F 

Setback 

0F 

0F 

1F 

2F 

3F 

Tip: If you skipped setting up Time of Use when you were setting up eco+, you can always set up it up later from:  

  • the eco+ settings, by toggling the Time of Use slider to on 

blobid8.png

  • By editing Utility information under Home settings

blobid12.png

The eco+ icon will show on the thermostat screen any time Time of Use is precooling, preheating, or applying a setback. If you disable eco+ for the day, Time of Use will be disabled until midnight. 

blobid13.png blobid11.png

You can enable or disable Time of Use at any time from your eco+ settings. 

  

Notes:  

  • Time of Use events are generated through the server, which means that the thermostat must be connected to the internet for this feature to work. 
  • In order to set up Time of Use, your home address must have a valid ZIP or postal code. 
  • If you are with a time of use electricity rate but your utility or rate plan is not available on the app, please contact us and we will add it shortly. 

Peak energy demand places strain on the electricity grid that can lead to outages and generally require dirtier energy to be produced. ecobee partners with utilities to help reduce electricity usage in periods of peak demand.  When you enroll, your utility provider will send energy events to your thermostat through eco+ to help better match the electricity supply with demand. This may adjust the temperature in your home slightly. Events take place just a handful of times per year.  

Some of our utility partners will provide you with a reward for participating in their community energy savings program. When you set up Community Energy Savings in the app, you will be notified if you are eligible for a reward from your utility provider. To check your eligibility, open the app and under your eco+ settings enable Community Energy Savings. Then follow the onscreen instructions to request your award. Once you have applied, you will need to contact your utility provider to disable Community Energy Savings and be removed from the program.  

blobid14.png blobid15.png blobid17.png blobid18.png

If you have applied but haven’t received your reward yet, please contact your utility provider. In some cases, your reward may be held up because your personal information in the ecobee app doesn't match the information your utility has. If that is the case, they will reach out to you via email to confirm your information.  

When your thermostat is receiving an energy savings event, typically in summer, it will first precool your home to keep you comfortable. The duration of precooling or preheating is customized to each individual home, based on historical thermal data. After the precool, a setback is applied for a duration that depends on the event. You can opt out of the event at any time by setting a hold or tapping on the eco+ icon and ending eco+ for the day. 

The depth of the precool, preheat or setbacks depend on your eco+ slider preferences. These depths are relative offsets applied on top of the existing setpoint of the home. Here is the current relationship between eco+ slider values and precool, preheat and setback:

 

 

Level 1 

Level 2 

Level 3 

Level 4 

Level 5 

Precool / Preheat 

0F 

4F 

4F 

4F 

4F 

Setback 

0F 

2F 

3F 

4F 

4F 

Tip: If you skipped setting up Community Energy Savings when you were setting up eco+, you can always set up it up later from: 

  • the eco+ settings, by toggling the Community Energy Savings feature to on
  • by editing Utility information in Home settings

blobid19.png

By helping your utility reduce electricity demand when it peaks, Community Energy Savings reduces your community's reliance on so-called "peaker plants." Peaker plants, which generally only run in times of high electricity demand, are expensive to maintain and operate, reduce local air quality, and emit global warming-causing greenhouse gases. By spreading out the electricity load, Community Energy Savings is not just reducing the need to operate peaker plants, it reduces the need for them to be built in the first place. 

 

The eco+ icon will show on the thermostat screen anytime Community Energy Savings is precooling, preheating or applying a setback. If you disable eco+ for the day, Community Energy Savings will be disabled until midnight. 

blobid20.png blobid21.png

Notes:  

  • Energy savings events are generated through the server, which means that the thermostat must be connected to the internet in order for this feature to work.
  • You may not receive any events if ecobee isn't partnered with your utility. Stay tuned, as ecobee is always expanding its partnerships. 

Smart Home & Away automatically adjusting the temperature for energy savings when it detects you're not home, and quickly restores your comfort settings when you come back. Now a part of eco+, Smart Home & Away detects when you’re away faster than before, making your home more efficient. 

Click here for a detailed description of the feature. 

Now that it is part of eco+, Smart Home & Away’s behavior depends on your eco+ slider value. If you leave your home, Smart Away will trigger after a different duration depending on the slider level. The behavior for Smart Home remains unchanged with eco+. 

 

Level 1 

Level 2 

Level 3 

Level 4 

Level 5 

Time to trigger Smart Away 

2h 

1h15min 

1h 

45min 

30min 

 

If you return home while Smart Away is active, it will take up to 30 minutes to return to your Home setpoint. 

The eco+ icon will show on the thermostat screen any time Smart Home or Smart Away is active. If you disable eco+ for the day, Smart Home & Away will be disabled until midnight. 

blobid22.png blobid23.png

Note:  

  • Smart Home & Away lives on the thermostat itself which means that even if the thermostat is offline the feature will continue to be active.   

Customizing your thermostat schedule is the easiest way to lower your energy bill.  

When Schedule Assistant detects that your thermostat schedule isn’t matching up with your actual routine, it recommends a new schedule that will keep you more comfortable when you’re home and cut down on energy waste when you’re away. 

By using your ecobee occupancy sensors, Schedule Assistant detects patterns of occupancy over the course of the last five weeks. If those patterns do not match the schedule programmed in your thermostat, Schedule Assistant will send you an email. Click on the link to access the recommendations. Some of those recommendations may have been based on occurrences that do not truly reflect a permanent change in your lifestyle. You can, therefore, select the recommendations that are valid and ignore the ones that aren't. Click on the button at the bottom of the page to confirm your selection. 

blobid24.png

Once activated, it may take a recommendation up to a few days to be reflected in your schedule. 

Soon, Schedule Assistant will be available directly on the ecobee app and schedule changes will be applied instantly. 

Was this article helpful?

Have more questions? Submit a request