What is eco+ and how does it work?
Every home consumes energy differently. That’s why we created eco+, a suite of new smart features that helps you improve your home's energy efficiency to save more on energy bills, while enhancing your comfort. Eco+ supercharges your ecobee thermostat and delivers personalized energy recommendations by looking at things like local weather, home occupancy, and variable electricity rates to shift your home's energy usage accordingly.
Does my ecobee smart thermostat support eco+?
eco+ is compatible with the following smart thermostats: ecobee SmartThermostat with voice control, ecobee3 lite, ecobee4, and ecobee3.
How can I get eco+ on my smart thermostat?
How do I know when eco+ is active?
When it's active, the eco+ icon will appear on your smart thermostat’s home screen, as well as the mobile app. Tap the icon for more information on what eco+ is doing to optimize your heating or cooling.
What are monthly reports and how are eco+ savings calculated?
Once you set up your thermostat and eco+, you will start receiving emails on a monthly basis detailing your energy consumption for the previous month. The emails include how long your system has run for during the last month, the amount of energy savings your ecobee smart thermostat has generated, and how your savings compare with your community.
Savings are calculated in the same way as HomeIQ savings. For more information on how HomeIQ calculates savings and energy rating click here.
If you are not receiving your monthly reports, please ensure eco+ is turned on, and you have filled in your Home Information and Property Characteristics accurately. If you are still experiencing an issue, contact Customer Support.
Can I use one eco+ feature without using the others?
Yes! You can customize your eco+ experience to best suit your lifestyle. There are five features that make up the eco+ suite: Smart Home & Away, Schedule Assistant, Time of Use,* Community Energy Savings,* and the ability to adjust temperature for humidity. Each feature can be enabled or disabled, giving you full control of your experience.
* Time of Use and Community Energy Savings are not available in all areas. Availability depends on local utility rate plans and programs.
Will eco+ make any changes to my Comfort Settings?
No, eco+ will not make any changes to your Comfort Settings. eco+ will optimize your smart thermostat's performance based on your Comfort Settings, schedule, and your eco+ savings preferences.
How can I customize my eco+ experience?
You have total control over your eco+ experience: you can leave it turned on after registering your thermostat, or disable it for as long as you'd like.
You can also customize your eco+ experience with the slider in the eco+ settings. The impact of the slider on each eco+ feature is described in the below Features section.
eco+ consists of five features: Smart Home & Away, Schedule Assistant, Time of Use*, Community Energy Savings*, and the ability to adjust temperature for humidity. You can selectively enable or disable each feature, giving you full control of your experience. Keep in mind, disabling eco+ features may impact your overall eco+ savings.
* Time of Use and Community Energy Savings are not available in all areas. The availability of these features depends on local utility rate plans and utility programs.
Adjusting temperature for humidity
When the feature to adjust for humidity is enabled, eco+ uses both humidity and temperature readings to calculate your home's temperature. In doing so, eco+ finds opportunities to lower your energy bill when it's dry in summer, and when its humid in winter.
How does it work? First, eco+ averages out humidity data over the past 10 days. It then looks at the current temperature and humidity level to calculate the adjusted for humidity temperature.
What happens when humidity is high?
When humidity is particularly high compared to the average level over the past few days, any given temperature will feel warmer than it normally would.
In winter, that's when the adjustment for humdity kicks in: the ecobee won't heat the house as much as it normally would at the same temperature, leading to energy savings.
What happens when humidity is low?
When humidity is significantly lower than the average level over the past few days, any given temperature will feel cooler than it normally would.
In summer, that's when the adjustment for humdity kicks in: the thermostat won't cool the home as much as it normally would at the same temperature, helping you save energy and feel the same way you would when humidity levels were normal.
How do I know when the thermostat is adjusting for humidity?
Any time the humidity affects the temperature reading on your thermostat by more than 1ºF, the eco+ icon will appear on the screen. If you disable eco+ for the day, this feature will be disabled until midnight.
You can enable or disable eco+'s ability to adjust the temperature for humidity at any time from your eco+ settings in the ecobee app.
- The eco+ ability to adjust temperature for humidity lives on the thermostat itself which means that even if the thermostat is offline it will continue to be active.
- This feature is not affected by the eco+ comfort preference slider.
Time of Use
If your electricity rate varies based on the time of day, Time of Use can save you money by intelligently precooling or preheating your home when electricity is less expensive to keep you comfortable, while cooling or heating less when electricity is more costly. By shifting energy usage to times of day when electricity is cheaper and cleaner, Time of Use is having a positive impact on communities and the environment.
The Time of Use feature is only applicable if the price you pay for electricity varies based on the time of day. If this isn't the case and you would like to benefit from the Time of Use feature, please contact your utility provider and request to be switched on to a rate plan with variable electricity pricing.
As part of the eco+ experience, if your home is in an area where Time of Use rates are in effect, a list of utilities and rate plans will be displayed. Your utility rate plan can be found on your bill or through your utility account details online. As you configure eco+, when entering your utility information, select the information icon in the top right-hand corner to view an example of where your rate plan could be shown on your bill. If you are unsure if you are on a Time of Use rate plan, please contact your utility provider's customer care team.
Once you've selected and saved a rate plan, Time of Use will be activated in the following 24-hour period. Once activated, during time of use periods (generally during summer or winter), eco+ will preheat or precool your home at times of day when electricity is less expensive. When electricity gets more expensive, a setback will be applied in order to consume less energy. Even if your rate plan includes more than two electricity rates based on time of day, the same logic will apply: precooling or preheating before each increase of price, and a setback during the higher price. The duration of precooling or preheating is customized to each home based on historical thermal data.
The depth of the precool, preheat or setbacks depends on your eco+ slider preferences. These depths are relative offsets applied on top of the existing setpoint of the home. Here is the current relationship between eco+ slider values and precool, preheat and setback:
Precool / Preheat
Tip: If you skipped setting up Time of Use when you were setting up eco+, you can always set up it up later from:
- the eco+ settings, by toggling the Time of Use slider to on
- By editing Utility information under Home settings
The eco+ icon will show on the thermostat screen or mobile app thermostat view any time Time of Use is precooling, preheating, or applying a setback. If you disable eco+ for the day, Time of Use will be disabled until midnight.
You can enable or disable Time of Use at any time from your eco+ settings.
- Time of Use events are generated through the server, which means that the thermostat must be connected to the internet for this feature to work.
- In order to set up Time of Use, your home address must have a valid ZIP or postal code.
- If you are with a time of use electricity rate but your utility or rate plan is not available on the app, please contact us and we will add it shortly.
Community Energy Savings
Peak energy demand places strain on the electricity grid that can lead to outages and generally require more harmful energy to be produced. ecobee partners with utilities to help reduce electricity usage in periods of peak demand. When you enroll, your utility provider will send energy events to your thermostat through eco+ to help better match the electricity supply with demand. This may adjust the temperature in your home slightly. Events take place just a handful of times per year.
Some of our utility partners will provide you with a reward for participating in their community energy savings program. When you set up Community Energy Savings in the app, you will be notified if you are eligible for a reward from your utility provider. To check your eligibility, open the app and under your eco+ settings enable Community Energy Savings. Then follow the onscreen instructions to request your reward. Once you have applied, you will need to contact your utility provider to disable Community Energy Savings and be removed from the program.
If you have applied but haven’t received your reward yet, please contact your utility provider. In some cases, your reward may still be pending because your personal information in the ecobee app doesn't match the information your utility has. If that is the case, they will reach out to you via email to confirm your information.
When your thermostat is receiving an energy savings event, typically in summer, it will first precool your home to keep you comfortable. The duration of precooling or preheating is customized to each individual home, based on historical thermal data. After the precool, a setback is applied for a duration that depends on the event. You can opt out of the event at any time by setting a hold or tapping on the eco+ icon and ending eco+ for the day.
The depth of the precool, preheat or setbacks depend on your eco+ slider preferences. These depths are relative offsets applied on top of the existing setpoint of the home
Tip: If you skipped setting up Community Energy Savings when you were setting up your thermostat, you can always set up it up later from:
- the eco+ settings, by toggling the Community Energy Savings feature to on
- by editing Utility information in Home settings
By helping your utility reduce electricity demand when it peaks, Community Energy Savings reduces your community's reliance on so-called "peaker plants." Peaker plants, which generally only run during times of high electricity demand, are expensive to maintain and operate, reduce local air quality, and emit global warming-causing greenhouse gases. By spreading out the electricity load, Community Energy Savings is not just reducing the need to operate peaker plants, it reduces the need for them to be built in the first place.
The eco+ icon will show on the thermostat screen anytime Community Energy Savings is precooling, preheating or applying a setback. If you disable eco+ for the day, Community Energy Savings will be disabled until midnight.
- Energy savings events are generated through the server, which means that the thermostat must be connected to the internet in order for this feature to work.
- You may not receive any events if ecobee isn't partnered with your utility. Stay tuned, as ecobee is always expanding its partnerships.
Smart Home & Away
Smart Home & Away automatically adjust the temperature for energy savings when it detects you're not home, and quickly restores your comfort settings when you come back.
Click here for a detailed description of the feature.
- Smart Home & Away lives on the thermostat itself which means that even if the thermostat is offline the feature will continue to be active
- We are making some changes to this feature to further improve your experience. As such, if you purchased a thermostat after March 26, 2021, you will not be prompted to enable this feature during the thermostat setup, however, you can access it from your mobile app settings.
Customizing your thermostat schedule is the easiest way to lower your energy bill.
When Schedule Assistant detects that your thermostat schedule isn’t matching up with your actual routine, it recommends a new schedule that will keep you more comfortable when you’re home and cut down on energy waste when you’re away.
By using your ecobee occupancy sensors, Schedule Assistant detects patterns of occupancy over the course of the last five weeks. If those patterns do not match the schedule programmed in your thermostat, Schedule Assistant will send you an email. Click on the link to access the recommendations. Some of those recommendations may have been based on occurrences that do not truly reflect a permanent change in your lifestyle. You can, therefore, select the recommendations that are valid and ignore the ones that aren't. Click on the button at the bottom of the page to confirm your selection.
NOTE: If you are using an ecobee3 Lite, please note that the ecobee SmartSensor will need to be purchased separately in order to use this feature.
Once activated, it may take a recommendation up to a few days to be reflected in your schedule.
Soon, Schedule Assistant will be available directly on the ecobee app and schedule changes will be applied instantly.
pause when doors or windows open
NOTE: This new feature may be temporarily described as Door & Window Control in your app as we work to update the new feature name to "pause when doors or windows open"
In order to utilize this feature, you will need the following:
- An ecobee Haven subscription or free trial
- An ecobee thermostat on firmware version 4.7.5 or higher with eco+ enabled
- The ecobee app on version 8.8 or higher
What is pause when doors or windows open?
To save money and energy, ecobee automatically pauses heating or cooling when a door or window with a SmartSensor for doors and windows is open for 5 minutes or more. A notification is sent with information about which SmartSensor for doors and windows has been left open. When a door or window has been closed again for at least 30 seconds, heating and cooling resumes.
When your heating or cooling is paused, the eco+ icon will show on your app and thermostat.
You can override this automation from the push notification directly, or by clicking on the eco+ icon on your app or thermostat and turning the system back on.
You can also select which sensors are participating in this feature. To adjust these settings, open the ecobee app, select a thermostat from your list of devices, and then do the following:
- Select the Main Menu icon on the bottom left and then select eco+
- Select Pause when doors or windows open
- Use the toggle switches to select which SmartSensors for doors and windows will participate
By default, all SmartSensors for doors and windows paired to the chosen thermostat will be selected. Unselecting all sensors will turn the feature off completely.
How do I access this feature?
This feature is only available to ecobee Haven customers who have a SmartSensor for doors and windows that are paired to an ecobee thermostat with eco+ enabled. This feature may take up to 24 hours to become active once you subscribe to Haven.
If you have a SmartSensor for doors and windows, but have not yet started your ecobee Haven free trial, you will be able to see this feature appear under your eco+ settings. From there you can start your ecobee Haven free trial and get access to the feature.
Note: This feature is not affected by the eco+ savings preferences slider.
I paired my SmartSensor for doors and windows to my SmartCamera with voice control. Do I have to repair my sensor to my ecobee thermostat for the pause when doors or windows open feature to work?
No, the pause when doors or windows open feature will function regardless of whether or not your SmartSensors for doors or windows are paired to a thermostat or a SmartCamera with voice control.
Does my thermostat have to be connected online all the time for this feature to work?
If the thermostat is not connected to the internet, the HVAC will not pause when a SmartSensor for doors and window is open for more than 5 minutes.
However, if a door or window with a participating SmartSensor for doors and windows is open once internet returns, the pause when doors or windows open feature will engage immediately and the HVAC will pause.
If a SmartSensor for doors or windows is open and triggers the thermostat to pause, and then the internet is lost, the HVAC will still resume when the door or window sensor is closed.