How can we help?
Mobile App & Web Portal
Answers to your questions about the ecobee app and Web Portal.
Family Accounts
Account Security
- When creating an account, I get an error that says my password or email is invalid. What does this mean?
- What constitutes a strong password?
- I received a "Your ecobee account password was changed" email. What does this mean?
- I received a "Reset ecobee account password" email. What does this mean?
- How do I reset my ecobee password?
- I've received a message stating my ecobee account is at risk! What does this mean?
Using the ecobee App
Using the ecobee Apple Watch App
Using the Web Portal
- Viewing your thermostat's HomeIQ reports
- I'm using the new ecobee Web Portal. Are there any SMART/SMARTSi features that are unavailable?
- Using the ecobee Web Portal
- Where can I find the data for my energy savings?
- Can I view what my ecobee has been doing in the past?
- How to build a schedule using the ecobee web portal
ecobee App Troubleshooting
Web Portal Troubleshooting
Need more help? Get in touch with our support team.