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  1. ecobee Support
  2. Mobile App & Web Portal

How can we help?

  1. ecobee Support
  2. Mobile App & Web Portal

Mobile App & Web Portal

Answers to your questions about the ecobee app and Web Portal.

Family Accounts

  • ecobee Family Accounts: Frequently Asked Questions

Account Security

  • I've received a message stating my ecobee account is at risk! What does this mean?
  • Two-Factor Authentication (2FA)

Using the ecobee App

  • How to use the ecobee app
  • What is geofencing?
  • How to set up geofencing on the ecobee app for Android

Using the ecobee Apple Watch App

  • How to Use the Apple Watch App

Using the Web Portal

  • Energy Rating on HomeIQ
  • Where can I find the data for my energy savings?
  • Can I view what my ecobee has been doing in the past?
  • Can the HomeIQ data from my previous ecobee thermostat be merged with the data from my new ecobee thermostat?
  • How to build a schedule using the ecobee web portal
  • Is the web portal free to use?
See all 8 articles

ecobee App Troubleshooting

  • I cannot log into the ecobee app. What could be the reason?

Web Portal Troubleshooting

  • My Home IQ reports aren't generating

Need more help? Get in touch with our support team.

Chat with us

Mon to Fri: 11 a.m. to 7 p.m. EST

Send us a tweet

@ecobee

Email us

Send us a message

phone

1-877-932-6233 (Toll free)

1-647-428-2220 (International)

support hours

Monday to Friday
8 a.m. to 11 p.m. EST

Saturday & Sunday
9 a.m. to 9 p.m. EST

Holiday Hours

Monday, February 15
(Ontario Family Day)
9 a.m. to 9 p.m. EST


more resources

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