Mobile App & Web Portal

Family Accounts

• ecobee Family Accounts: Frequently Asked Questions

Account Security

• I've received a message stating my ecobee account is at risk! What does this mean?
• Two-Factor Authentication (2FA)

Using the ecobee App

• How to use the ecobee app
• What is geofencing?
• How to set up geofencing on the ecobee app for Android

Using the ecobee Apple Watch App

• How to Use the Apple Watch App

Using the Web Portal

• Energy Rating on HomeIQ
• Where can I find the data for my energy savings?
• Can I view what my ecobee has been doing in the past?
• Can the HomeIQ data from my previous ecobee thermostat be merged with the data from my new ecobee thermostat?
• How to build a schedule using the ecobee web portal
• Is the web portal free to use?

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ecobee App Troubleshooting

• I cannot log into the ecobee app. What could be the reason?

Web Portal Troubleshooting

• My Home IQ reports aren't generating