SmartBuildings

SmartBuildings Basics

• How to add a Building
• How to add more Subscriptions
• How to upgrade your Residential account to SmartBuildings
• What is ecobee SmartBuildings?
• What ecobee products work with SmartBuildings?
• What's the difference between SmartBuildings app and the Consumer app?

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SmartBuildings Features

• Viewing remote sensors connected to a thermostat
• Adding team members to my SmartBuildings account
• Changing the temperature display in your SmartBuildings web portal
• SmartBuildings 2018 - Release Notes

SmartBuildings Pricing & Purchase

• Do I have to buy all the SmartBuildings subscriptions I will ever need up-front?
• Is there a trial option for ecobee SmartBuildings or do I need to buy subscriptions right away?
• I already have many ecobee residential thermostats in my businesses. Can I use these with ecobee SmartBuildings?
• Do you offer any discounts on large orders?
• Can I still access my thermostats online without a paid subscription to SmartBuildings?

SmartBuildings Accounts & Billing

• Do you offer refunds for SmartBuildings?
• Can I cancel my subscriptions?
• How do I add more or reduce the number of thermostats in my SmartBuildings account?

Existing EMS Customers

• I currently have an EMS account. How do I migrate to the SmartBuildings?