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  1. ecobee Support
  2. SmartBuildings

SmartBuildings

Answers to your questions about the new ecobee SmartBuildings platform.

SmartBuildings Basics

  • How to add a Building
  • How to add more Subscriptions
  • How to upgrade your Residential account to SmartBuildings
  • What is ecobee SmartBuildings?
  • What ecobee products work with SmartBuildings?
  • What's the difference between SmartBuildings app and the Consumer app?
See all 9 articles

SmartBuildings Features

  • Viewing remote sensors connected to a thermostat
  • Adding team members to my SmartBuildings account
  • Changing the temperature display in your SmartBuildings web portal
  • SmartBuildings - Release Notes

SmartBuildings Pricing & Purchase

  • Do I have to buy all the SmartBuildings subscriptions I will ever need up-front?
  • Is there a trial option for ecobee SmartBuildings or do I need to buy subscriptions right away?
  • I already have many ecobee residential thermostats in my businesses. Can I use these with ecobee SmartBuildings?
  • Do you offer any discounts on large orders?
  • Can I still access my thermostats online without a paid subscription to SmartBuildings?

SmartBuildings Accounts & Billing

  • Do you offer refunds for SmartBuildings?
  • Can I cancel my subscriptions?
  • How do I add more or reduce the number of thermostats in my SmartBuildings account?

Existing EMS Customers

  • I currently have an EMS account. How do I migrate to the SmartBuildings?

Need more help? Get in touch with our support team.

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1-877-932-6233 (Toll free)

1-647-428-2220 (International)

support hours

Monday to Friday
8 a.m. to 11 p.m. EST

Saturday & Sunday
9 a.m. to 9 p.m. EST

Holiday Hours

Monday, February 15
(Ontario Family Day)
9 a.m. to 9 p.m. EST


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