SmartBuildings

SmartBuildings Basics

• What is ecobee SmartBuildings?
• What ecobee products work with SmartBuildings?
• What's the difference between SmartBuildings app and the Consumer app?
• How many ecobee thermostats can I manage in SmartBuildings?
• Do I have to install any software to use ecobee SmartBuildings?

SmartBuildings Features

• Viewing remote sensors connected to a thermostat
• Adding team members to my SmartBuildings account
• Changing the temperature display in your SmartBuildings web portal

SmartBuildings Pricing & Purchase

• Do I have to buy all the SmartBuildings subscriptions I will ever need up-front?
• Is there a trial option for ecobee SmartBuildings or do I need to buy subscriptions right away?
• I already have many ecobee residential thermostats in my businesses. Can I use these with ecobee SmartBuildings?
• Do you offer any discounts on large orders?
• Can I still access my thermostats online without a paid subscription to SmartBuildings?

SmartBuildings Accounts & Billing

• Do you offer refunds for SmartBuildings?
• Can I cancel my subscriptions?
• If I reduce the number of thermostats in my SmartBuildings account, will I get a refund?

Existing EMS Customers

• I currently have an EMS account. How do I migrate to the SmartBuildings?