How can we help?
- My air conditioning won’t turn on! How can I troubleshoot?
- My furnace won’t turn on! How can I troubleshoot?
- My ecobee thermostat won’t turn on. How can I troubleshoot?
- My ecobee thermostat is not connecting to WiFi. What could be the reason?
- I’m getting heat when calling for air conditioning. Help!
- My ecobee is not powering up after installation. What could be the reason?
- My ecobee is making a "clicking" noise and will not turn on!
- Why is my ecobee rebooting?
- If wires are not automatically detected during the guided setup, how can I configure the wires manually?
- Troubleshooting accessory installations
- My thermostat is not connecting to ecobee servers, what should I do?
- How do I connect my ecobee to a new router?
- I skipped connecting to Wi-Fi when I first installed my ecobee. How do I connect now?
- Help! The local weather information isn’t showing up on my ecobee
- I've tried resetting my password, but I haven't received a password reset email!