How can we help?
General Thermostat Questions
34 articles
- What are the latest ecobee thermostat firmware versions?
- How do I find my ecobee serial number?
- Why is my ecobee heating/cooling within my set temperature?
- Why does my ecobee say “Calibrating: Heating and Cooling Disabled?”
- What does “And Holding” mean on my ecobee?
- My ecobee has a blue bubble icon on the screen and is making a sound. What does this mean?
- How do I know if my ecobee3 is HomeKit enabled?
- How do I remove the backplate on my ecobee?
- What's on the home screen of my ecobee?
- What do all the icons on my ecobee mean?
- Understanding the Quick Changes menu
- How can I check to see if my system is working?
- I have multiple ecobee thermostats in my home. Do I need to replace all my thermostats if I choose to buy a more recent ecobee model?
- Is ecobee compatible with other devices?
- Resetting your ecobee thermostat
- I do not see the temperature slider on the home screen. How do I get the temperature slider?
- What is a float switch and how does it work?
- Will I lose my thermostat settings and data if there is a power outage?
- Can I disable the sensor in my thermostat and only use the room sensor for temperature readings?
- How accurate is the temperature sensor in the ecobee?
- Does the ecobee4 also have a built-in motion sensor?
- Heat pump operation without weather data
- What weather station will my ecobee connect to?
- About the ecobee3 backplate
- What’s the difference between the ecobee3 and the ecobee3 lite?
- What's the difference between the ecobee3, ecobee3 lite, and ecobee4?
- ecobee3 lite vs. Nest Thermostat E
- How do I find the network information on my ecobee?
- Can I set up my ecobee without WiFi?
- How do I know it’s secure?
Still need help? Our support team is waiting to help you. Get in touch.